FAQs for guidelines
1.0 What are Super Powers?

All new users receive 3 days FREE of Super Powers.

With this free trial you can enjoy all the paid features of the site before deciding if you want to pay for them or stay in free-mode when the time is up.

1.1 Upgrade your account and get 10 super benefits!

  • 3D City - a Wonderful live experience.

Chat with your friends and meet new people in a real 3D environment,  hide ads, see who's liked your profile, browse invisibly, search with advanced filter options and hide your profile. These features may be useful to some people but unnecessary for another.

  • Advanced match search options.

Search by attractiveness, body type, personality and more! Now you can even search matches byhow they've publicy answered their questions.

  • See who likes you.

Get the full list of people who like you. We'll also point them out on the Visitors page.

  • Browse profiles invisibility.

No one will know if you've visited their profiles, unless you want them to.

  • Message read receipts.

Sometimes it's nice to know that your message was seen. If you're upgraded we'll let you know.

  • Kill the ads.

This means faster page loads, fewer distractions and less brainwashing.

  • Image sharing in the chat.

Never forget to share your valuable moments with your friends! Use image sharing in the chat.

  • See who visited you.

No more secrets, everyone who visits your profile can be instantly seen by you!

  • Audio Chat.

Want to have long phone converstations? Use the audio chat feature!

  • Video Chat.

Chat with your friends using the webcam!

 

 

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  • Super Powers allow you to hide ads, see who's liked your profile, browse invisibly, search with advanced filter options and hide your profile. These features may be useful to some people but unnecessary for another.
 
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1.2 What are Credits?

All new users receive 150 FREE Credits, these are the currency used on our platform.

Credits allow you to:

  • Boost your profile (100 credits) Appear in the user spotlight in the searches  (be seen by everybody in your search radius)
  • Message (1 credits/message)
  • Audio Chat (25 credits/call)
  • Video Chat (50 credits /call)
 
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1.2 How do I know when my Super Powers have run out?
 

You can see when your Super Powers run out by going to your settings. Additionally, you will receive an email stating when they have run out whether from your free trial or paid subscription.

 
 
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1.3 I am getting too many emails, how do I turn off unnecessary emails?

You can turn on/off specific email notifications in your settings.
 
 
 
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1.4 I don't want to recurr my Super Powers purchase any longer, how do I cancel it?

You can cancel your Super Powers subcription at any time from your PayPal dashboard, under the Subscription/Renewals section. Here is a step by step guide:
 
 

1.5 How do I change my email address?

You can change your email address, change your password and delete your profile from your settings both on mobile and desktop.
 
 
 
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1.5 How do I change my password?

You can change your password to your profile from your settings both on mobile and desktop.
 
 
 
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1.5 How do I delete my profile?

You can delete your profile from your settings both on mobile and desktop.
 
 
 
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Reminder: Deleting your profile will not end your PayPal subscription, please see above.

 
 
 
1.6 How do I change my gender or what gender I am looking for?

If you chose the wrong gender when you signed up you can change if you edit your profile.

  • In your desktop, you can change in right side of the profile picture is your nickname, click where is the pen and edit your gender.
  • In your mobile phone, you can change in bottom of the profile picture if you click in right side of your nickname where is the pen. 
  • If you have a troubles you will have to request to changed via e-mail, but some times because we are bussy you waiting more time that when you change yourself details: info@singleparentsineuropeanunion.com
 
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If the option you have chosen for which genre you are interested in does not exist, it is because this site is aimed at single people, couples or intersex. When you select your gender, you are automatically associated with members of the opposite sex.


E.g:
 Single Woman is associated with Single Man and reverse
 The couple is associated with another couple
 Intersex with intersex

You can change these  in desktop in your profile or when searching for your matches in desktop or mobile by setting search filters.

 

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1.7 Why does this site only cater to Singles, Couples and Intersex?

There are many niche dating sites that exist today, each serving their own purpose. The purpose of Single Parents In European Union is to connect like-minded singles or not singles hoping to build meaningful, lasting friends, relationships and families; all our events and workshops are geared towards #SinglesCouplesParentsFamilyFriends, this is what our busines model is built upon.

 

1.8 How do I change my search area and distance?

To change the county, city, town and/or distance click the search icon at the top and proceed to enter ammendments.
 
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In mobile phone you can foud search icon filter in menu Matches and Hot or Not. 

 

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1.9 How do I change my Username?

You can change your username  and location from your main profile page.

 
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1.10 Why does the Singe Parents In European Union App need access to my camera roll/gallery?

In order to upload profile photos directly from your phone, Single Parents In European Uniuon app needs to access your photos. If you declined access to your photos and wish to change that, go to the 'Settings' menu on your phone, navigate to SPINEU Dating, and enable photo access.

 

1.11 How do use the advanced search feature?

The advanced search feature is one of the features that you have access to if you have Super Powers enabled on your account. To use this feature, simply navigate to the match menu/search and scroll down to the 'advanced search/extended search' button. You then have upto three filters you can add to your basic search.
For example. Practiced Religion, Children, Education.

 

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1.12 How do i change my main picture?

To update your main profile picture, upload the new photo you wish to change it to then navigate to the photos tab on your profile, select the photo you wish to change it to.

 

1.13 Why was my photo not approved?

Only photos which follow our guidelines will be approved and repeated uploads of failed photos that violate these requirements will result in the deletion of your account and in some cases a banned IP address.

Photos MUST;

  • - be clear (not blurry or a photo of a photo)
  • - be of you (not a celebrity, not a meme, not a caricature or drawing)
  • - show your face clearly- not have any Snapchat type filters i.e animal ears etc.
  • - not have any children in it
  • - not contain any pornographic material 
  • - not be of a group of people unless all of their faces are blurred out.

 

1.14 What do these graphs mean and why don't I have them on my profile?

 

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The graphs represent the match percentages you share with the other person based on how you have both filled out your profile.Your graph is automatically generated depending on who is viewing your profile and in the same way that you can see others' they can see your.

In order for this feature to be really useful in matching it is recommended that all users complete their profiles.

 

1.15 Why am I only seeing a few search results?

Your search results may be limited due to the questionnaire you complete during the sign up process. If people have not completed their profile to answer those questions, they will not show up.

To ensure you do not miss any potential matches it is best to clear these filters using the 'Extended Search' function what you found in bottom (Just in desktop). 

 

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